Padraic Edwards has released a new version of the trouble tickets application. Below he describes the new functionality.

"The Trouble Tickets application shows how to integrate with a Connections community through the XPages SDK library. As the application has now been rebased to the XPages SDK library, you will notice some code changes with this release. On the welcome page you will find your Forum entries from an associated Trouble Ticket Connections Community (which you will need to create). Also with this release, the assignment and escalation of tickets now works by using the ProfileService to look up the members of the community who you can assign a ticket to and your ReportToChain when escalating a ticket. The application still sends embedded experience emails and notifications to the assignee's Activity Stream."

Padraic demonstrated the application last week in the webinar. Watch the video starting at 41:07.




comments powered byDisqus